21-day tracing
The automated tracing system matches your bag profile with unclaimed bags at airports around the world.
Baggage claims
We will locate and return your bag as quickly as possible. Tracing lasts 21 days from the date of the incident.
Ceiba Intercontinental sincerely regrets any possible delay in tracing your baggage. Every effort will be made to locate and restore your bag. The total allowed tracing period is 21 days from the date of incident. During this time the automated tracing system will match the profile created for your bag with similar type of bags that remain unclaimed at various other airports all around the world.
Great emphasis is given to correct tag details, address on the missing bag, brand, colour, type and contents. It is mandatory that information enclosed in the profile is correct to the best of your knowledge.
Contact local Ceiba Intercontinental offices on info@fly-ceiba.com — this email is accessed by all stations where Ceiba Intercontinental operates.
If your bag is delayed beyond the stipulated tracing period of 21 days, please contact the call centre: +240 333 099 393.
Bag profile
Tag details, address, brand, colour, type and contents must be accurate to the best of your knowledge.
All stations
Write to info@fly-ceiba.com. This mailbox is accessed by every station where Ceiba Intercontinental operates.
After 21 days
If your bag is still delayed after the tracing period, contact the call centre.